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If the mic still drops out, you could have a faulty mic or receiver - send them out for service. If the mic works, then the problem is coming from the local environment at your venue or building. Try the mic in your new location after scanning for a clean frequency. Take the problem wireless system to a different location outside your venue or building. Antenna cables or antenna distribution systems can fail, so you'll need to check them accordingly. Subsequently, the problem must be with the antenna distribution, remote antenna, antenna cable, or its proximity to other nearby equipment. If the mic works fine, then you know the transmitter, receiver, and frequency are in working order. We want to isolate the wireless mic and run it as simply as possible. Then, take that one receiver out of the rack, put the stock antennas directly on the back of it, and place the receiver 6 to 10 feet away from the rest of your equipment. To do this, remove the problem channel receiver from the antenna distribution.
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Proper antenna distribution and placement will help to avoid objects such as wireless receivers, rack hardware (metal), and people (water) - all of which can reflect the RF signal causing dropouts.Īssuming you have antenna distribution and possibly remote antennas, we need to reduce the number of variables and troubleshoot this area. When antennas are in a separate room, the signal is compromised therefore, it is recommended you keep antennas as close as possible for the best result.Īs a rule, antenna distribution is required when using multiple wireless mics (4 or more) to avoid several antennas hanging around, which can compromise signal reception. If you're using remote antennas, make sure the antennas are in the same room as the microphone and can be seen by the person holding the mic. Try your transmitter with a different receiver to determine if the transmitter or receiver is faulty.
SENNHEISER HEADSET MIC NOT WORKING TV
If the wireless mic performs well on the new frequency, the problem was likely caused by an outside source, such as a TV station. Use the SCAN function to assign a new frequency for your problem child mic. If 'No,' then the dropout is only related to the audio (check for a faulty lavalier, headset mic or cable). If your wireless just has a 'ready' light, does the 'ready' light go off or red? If your receiver has an RF level indicator, does this meter fall when the dropout occurs? If 'Yes,' then the dropout is related to the RF signal. Pay close attention to any meters or lights on your receiver and try to ascertain what happens to them when the dropout occurs.
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SENNHEISER HEADSET MIC NOT WORKING PROFESSIONAL
Professional Wireless Coordination software, such as Shure Wireless Workbench will help you calculate compatible frequencies for all of your systems. If the mic works properly, then the problem is likely caused by the interaction with other wireless mics in your setup. If you're using multiple wireless systems, start by focusing on the problem child - turn all other systems off. The following step-by-step process is the same procedure carried out by our engineers to help customers troubleshoot dropouts over the phone. In other words, you need to reduce the amount of variables to make it easier. Like any troubleshooting procedure, the best results are achieved through a process of elimination. Thankfully, most wireless problems can be fixed by a) following simple best practices, and b) by logically following our simple troubleshooting techniques that will help you hone in on the route cause. But this can seem daunting, as wireless system dropouts can be caused by a number of issues, including antenna placement, a bad antenna cable, antenna distribution problems, frequency selection, or interference to name but a few. The last thing you can afford is the risk of a dropout during the show you need to fix the problem, and you need to fix it fast. This kind of situation is an engineer's worst nightmare. With your reputation on the line, you begin to panic, and you think to yourself 'how on earth am I going to get to the bottom of this one before the show starts!' We've all been there you turn up for the show, you logically set up your gear, you're ready for sound check, and then it hits you - that sinking feeling after the wireless system cuts out.